Support
Alleanza is committed to making you successful with our Business Intelligence products, and as such, we provide a number of technical support options which will help you make the most of your investment in our software.
Regular support hours are Monday through Friday, 9am - 5pm GMT/BST and support requests are taken on a first-come, first-served basis by our technical support staff. The average response time is about four business hours and the maximum response time is two business days.
If you have a valid support agreement then please log a support call using our helpdesk or alternatively via email to support@xmlbusinessintelligence.com
If you are evaluating Logi9 contact us to discuss support for your evaluation >>
We can provide product demontrations or answer any questions you may have regarding the features of the product or the various licencing options to accelerate your evaluation process.
E-mail and Phone Support Packages
Our e-mail and phone support packages allow you to use e-mail, telephone calls and where required online meetings with our support staff during regular support hours. The packages below detail a level of support for a wide range of our customers. E-mail support is recommended for non-critical support situations; phone support for critical and time sensitive support situations.
Package: Individual Developer Support
Description: Basic Unlimited E-Mail Support (response within two business days)
*Cost/Year: £999
Package: Development Team Support
Description: Unlimited-incident E-Mail Support (response within two business days) and 3-incident phone support/online Web meetings (response within four business hours)
*Cost/Year: £2,250
Package: Standard Production Support
Description: Unlimited-incident E-Mail Support (response within one business day) and 5-incident phone support/online Web meetings (response within four business hours)
*Cost/Year: £POA dependent on number of named contacts and products deployed.
Package: Platinum Production Support
Description: Unlimited E-Mail Support (response within one business day) and unlimited incident phone support plus online Web meetings where required (response within four business hours)
*Cost/Year: £POA dependent on number of named contacts.
Package: Enterprise Support
Description: A customised support package tailored to meet your specific business needs.
*Cost/Year: P.O.A.
*All costs are per point of contact, in Pounds Sterling (GBP) and exclude VAT.
Note: LogiXML hosts a complementary Discussion Forum available to developers using Logi Report, Logi Info Lite, and Logi Info. In the forum, developers can communicate with other expert users and developers to answer questions or hold online discussions about our products.
Contact us to discuss your support requirements >>
or send an email to: sales@xmlbusinessintelligence.com
